Privacy Policy

TangoRide Privacy Policy – Website Statement

  1. INTRODUCTION

TangoRide (“The Company”, the “Mobile App”, “Website”) provides rideshare/carpooling services to users (the “Services”) and is committed to maintaining robust privacy protection for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use, disclose, process, and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

The terms “we,” “us,” and “our” refer to the Company.

“You” refers to you, as a user of our website or our Service.

This policy specifically applies to:

  • Passengers:users who request or receive transportation services facilitatedby us
  • Drivers:users who provide transportation individually to passengers

The data collection, use, disclosure, processing, and safeguard practices described in this Privacy Policy  are subject to applicable laws in the countries in which we operate.

By accessing our website or our Service, you accept our Privacy Policy and Terms of Service (found here: www.TangoRide.com/terms-of-service), and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

If you have any questions about this policy, please contact our customer support team at privacy@TangoRide.com.

  1. CONSENT By visiting our Website, using our Mobile App and/or using our Services, you are consenting to the collection, use, disclosure, and processing of your information in accordance with this Privacy Policy. You acknowledge and agree that such information may be transferred from your current location to our offices and servers. If you have any objections to this Privacy Policy, please do not use our Website, Mobile App, and our Services.
  2. THE INFORMATION WE COLLECT

TangoRide and its affiliates collect the following information provided directly by its users and information created about its users from their use of our Services.

3.1 INFORMATION YOU PROVIDE TO US:

3.1.1 User Profile

The information you provide tous may include your full name, date of birth, driver’s license, government-issued photo ID, passport, postal code and address, e-mail address, phone number, gender, credit card information, bank account information, a description of physical characteristics, photographs including a selfie, login and password details,  and details of your vehicle.

It may also include certain personal details of your trusted contacts that you add to your account, and whether you have a connection with others whose personal informationwe may collect or hold, for example family members and friends

3.1.2 ID/Background Check Information

We may, directly or through our affiliates, check information during thesign-upstage or at any stage deemed reasonable to facilitate a background check to allow you to use TangoRide as a driver or passenger. This may include the verification of your photoID and other identification documents (including your driver’s license, passport, credit card and/or bank account information), a biometric facial check, and vehicle roadworthiness.

3.1.3 User Content

We may collect information that you provide to us when you contact the TangoRide customer support centre, provide ratings, compliments, or complaints for other users.

3.2 INFORMATION CREATED ABOUT YOU FROM YOUR USE OF OUR SERVICES

3.2.1 Location Data

We collect information through the Mobile App about your real time location to provide location services where requested or agreed to by you to enable us to deliver our Services  that are dependent on knowing where you are. These service requests may include allowing passengers to find drivers, allowing drivers to find passengers for pickup, and allowing the Mobile App to calculate the fare applicable to your journeys. Please note that we collect your live location if you have allowedlocation permissions in the app. You may also feed in your location manually in the Mobile App. Please note that without the ability to collect your location we will not be able to provide you with our Services. During the trip, location information will be collected from the driver and passenger and linked to your account, even if you have not enabled TangoRide to collect your location information for the safety of users.

3.2.2 Device Information

TangoRide may receive information from the device you use, including IP address, web browser type, application installations, device identifiers, mobile operating system version, phone carrier and manufacturer, mobile advertising identifiers, andpush notification tokens. We may also collect mobile sensor data from user’s device to analyze usage patterns and improve location accuracy.

3.2.3 Usage Information

We collect information about your interaction with our Services. This includes information such as the pages or other content you view, your actions within the Mobile App, Mobile App crashes, the dates and times of your visits, and other system activity.

3.2.4 User Feedback

TangoRide wants to ensure that our users are always sharing fantastic journeys together. passengers and drivers may provide rating and leave reviews for each other at the end of every journey. We receive information about ratings and reviews and as we match drivers with passengers, and vice versa, we provide their ratings to each other.

3.3 HOW WE USE THE INFORMATION WE COLLECT

TangoRide uses the information we collect from all Users to:

  • Create and update your account
  • Carry out a verification check of your identity including a facial biometric check
  • Connect drivers with passengers and vice versa
  • Provide, improve and promote our Mobile App andWebsite with aggregated data from all Users
  • Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes
  • Analyze to optimize our Services for our users
  • To enable us to send you text messages, emails and push notifications within our Mobile App
  • Process or facilitate payments to/from all related parties for our Services
  • Provide you with customer support

3.4 HOW WE SHARE THE INFORMATION WE COLLECT

TangoRide may share the information we collect with:

3.4.1 Users

TangoRide users (drivers & passengers) who are matched for a particular journey offer/request are able to see relevant information about the other party in order to help them make the decision to agree a journey offer or request. This information may include a user name, phone number, photo, ratings, vehicle details, pick up and destination addresses as well as any other information which is required in order to undertake the required and legitimate interests of our Services. Passengers may also track and follow the real-time location of the driver and vehicle.

3.4.2 Third Party Partners

TangoRidemay share or disclose your information to third party partners for purposes related to providing our Services to you. While some of these thirdparty partners may collect your information on our behalf, they may also collect your information for the purposes set out below.

We encourage you to read the privacy policies of our third party partners to understand how they collect, use, and disclose your information. Links to these third party privacy policies have been reproduced below:

  • Google Map Services, located in the US, for map and location services: https://policies.google.com/privacy;
  • AWS, located in the US, for data storage:https://aws.amazon.com/privacy/;
  • GBG, located in the UK, for validating the identity of Drivers:https://aws.amazon.com/privacy/;
  • Stripe, located in the US and Ireland, for payment processing:https://aws.amazon.com/privacy/;
  • Twilio,located in the US, for communications through SMS:https://www.twilio.com/legal/privacy; and
  • Sendgrid, located in the US, for communications through email: https://www.twilio.com/legal/privacy; and
  • located in the US, for marketing assistance:https://www.intuit.com/privacy/statement/

Please note our Website and Mobile App may contain links to and from the websites/apps of our third-party partners, advertisers, and social media platforms. Please note that these websites have their own privacy practices and that we do not accept any responsibility or liability for these policies. If you follow a link to any of these websites,please check these policies before you submit of your information to these websites.

3.4.3 Law Enforcement Agencies

TangoRide may share your information with various law enforcement agencies if/when we are under a duty to disclose or share your personal informationin order to comply with any legal obligation in order to:

  • deliver on our terms of service agreements with you;
  • protect the rights, property, or safety of our drivers or passengers, or others;
  • detect fraud profile misuse and to prevent cybercrime; or

 

  • resolve disputes between passengers and drivers.

3.4.4 Your Trusted Contacts

TangoRide will send a notification to your nominated trusted contact to inform them your journey has commenced. TangoRide may send additional messages, emails, or call your trusted contact to inform them about your ride for your safety, if deemed necessary.

3.4.5 Buyers OfTangoRide

In an event of sale, merger or acquisition, TangoRide will be transferring your personal informationin accordance with our agreement with the prospective new entity. If this event does transpire, you will be notified ahead of the event allowing you to opt out or change your preferences if you desire to do so. If you do not do so, this will be taken as acceptance.

3.4.6 Others

We may also share your information to comply with applicable laws and related rules and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights.

3.5 OUR PROMOTIONAL UPDATES AND COMMUNICATIONS

In accordance with applicable laws, where permitted in our legitimate interest we may useyour personal information for marketing analysis and with your consent, to provide you with promotional update about our products and/or services by communicatingthrough –

  • email,
  • telephone,
  • text messages, and
  • in-application messages and/or push notifications

We may also share your personal informationwith third-party social media and communication platforms in order to promote our services through these platforms. You can object to these social media ads and content by configuring your settings about advertisement within your social media accounts.

You can unsubscribe from further marketing at any time –

  • By changing your profile settings
  • By selecting the “unsubscribe” link at the end of all our marketing and promotional communications.

3.6 WHERE WE KEEP AND/OR TRANSFER YOUR DATA

The data that we collect from you may be transferred to,processedand stored at third party servers in countries outside of Canada, as outlined in section 3.5.2 of this Privacy Policy. As such, the data may be subject to laws that do not offer the same degree of protection as Canadian laws.

Where your information is transferred outside Canada, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, however, the laws of other jurisdictions may require the disclosure of your personal information to governmental authorities under circumstances that are different than those that apply in Canada and are contemplated under this Privacy Policy.

3.7 DATA SECURITY

TangoRide uses secure technologies& policies to ensure the personal information we hold about you is well protected.We take necessary steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.

Access to TangoRide is protected by your chosen password and you are responsible for keeping this password confidential. We advise you not to share your password with anyone.

The transmission of data through the internet is not completely secure. While we will take reasonable steps to protect your information, we cannot guarantee the security of your data transmitted between our processing facilities/third party partners; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

3.8 DATA RETENTION

We retainyour personal informationas long as you maintain your account with TangoRide to provide our Services to you. We retain your personal information in accordance with applicable legal retention periods. TangoRidewill delete or anonymizesuch personal informationin accordance with applicable laws.

Our users may request deletion of their accounts at any time. After receiving anyaccount deletion request, we will delete personal informationthat is not required to be retained, and restricts access to or use of any information it is required to be retained by law.

3.9 YOUR RIGHTS

3.9.1 The Right Of Access

Subject to certain limited exceptions, you have the right to obtain access to your information. This will enable you to check that we’re using your information in accordance with applicable data protection laws. If you wish to access the information we hold about you in this way, please get in touch (please contact our customer support).

3.9.2 The Right ToAmend and Delete

You may require us to change, amend, or delete personal information that you have provided to us at any time.

You can requestthat we correctany errors in information that we hold by contacting us (please contact our customersupport).

3.9.3 The Right To Restrict Use or Disclosure

If you prefer that we not use or disclose your information for any of these purposes, you may notify us in writing at any time (please contact our customer support)

We note that a request from you that we not use or disclose your personal information for certain purposes may affect our ability to provide you with our Services.

3.9.4 The Right To Withdraw Consent

If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time.You can do this by contacting us (please contact our customer support).

Withdrawing consent will not, however, make unlawful our use of your information while consent had been apparent.

We note that withdrawing consent may affect our ability to provide you with our Services.

3.10 CHILD SAFETY

The Website and Mobile App is intended for use only by persons who are at least 18 years of age. By using the Website or Mobile App you confirm to us that you meet this requirement.

3.11 COOKIES & SIMILAR TECHNOLOGIES

To find out more, please see our Cookie Notice.

3.12 CHANGES TO THIS PRIVACY POLICY

TangoRide reserves the right to make changes to this Privacy Policy at any time, and in our sole discretion, to reflect changes to our practices, operation, legal or regulatory processes, or any other such purpose.

Your continued use of the Mobile App, Website and/or our Services after any change in this Privacy Policy, you acknowledge and accept our updates to this policy. We encourage you to periodically review this policy for the latest information on our privacy practices.

3.13 CONTACT US

For more information about our privacy practices, you may direct your questions, comments, or complaints to us by e-mail at helpme@tangoride.com.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

Privacy Preferences
When you visit our website, it may store information through your browser from specific services, usually in form of cookies. Here you can change your privacy preferences. Please note that blocking some types of cookies may impact your experience on our website and the services we offer.

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